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1. What is GoStoro?
GoStoro is an online store where you can browse and purchase a wide variety of quality products — from tech gadgets and accessories to lifestyle and home essentials — all in one place.
2. How do I create an account?
Click the “Log in / Sign up” button at the top of the site, enter your details, and follow the steps to register. Having an account makes checkout faster and lets you track orders.
3. Can I shop without creating an account?
Yes! You can checkout as a guest, though creating an account gives you benefits like order history and easy returns.
4. How do I contact customer support?
You can reach us at gostoro2025@gmail.com or via the Contact page on the site. Customer support is here to help with queries about orders, products, and policies.
5. What payment methods do you accept?
We offer verified and encrypted payments through major payment gateways for your safety and convenience. My Store
6. Is online payment secure?
Yes — all transactions are secured with encryption to protect your payment information.
7. Can I modify or cancel an order after placing it?
If your order hasn’t shipped yet, we may be able to modify or cancel it. Please contact customer support immediately after placing the order.
8. Do you offer refunds or exchanges?
We do offer returns, exchanges, or refunds according to our Return Policy. Please check that page or contact support for details.
9. How long does delivery take?
Delivery times vary based on your location and products ordered. Estimated delivery times are shown at checkout.
10. Will I get a tracking number?
Yes! Once your order is shipped, we will provide a tracking number so you can monitor its progress.
11. Do you ship internationally?
Shipping availability is displayed at checkout. Some items may only be shipped within specific regions.
12. What is your return policy?
We offer returns under specific conditions (e.g., damage, defect, etc.). Refer to our Return Policy page for full details before initiating a return.
What if the product I received is damaged?
Contact us within the timeframe specified in our Returns Policy with photos, and we will guide you through the replacement or refund process.
14. Is my personal information safe?
Yes — we use secure systems to protect your personal and payment information.
15. Do you offer price matching?
If you find a lower price elsewhere online, let us know — we may offer a better deal as part of our Best Price Guarantee (if applicable).
16. Do you have seasonal sales or discounts?
Yes! Keep an eye on our homepage and catalog for special offers and clearance deals.
17. How can I track my order?
Log in to your account and go to My Orders for tracking details. If you checked out as a guest, use the order number and email you used during purchase to get updates.
18. How do I update my account information?
Log in and go to Account Settings to update your details.
🧡 Need More Help?
If your question isn’t answered here, feel free to reach out via email or the Contact Us page. We’re happy to assist you!
email : gostoro2025@gmail.com
contact us page : https://gostoro.com/pages/contact